French Speaking Customer Care Executive.

Ref. Number:7194 Location:Dublin City., Leinster Category:Tourism Agents Type:Full-time Salary:25-30k DOE

Job Description

Customer Care Executive, French Speaking Markets Groups Department
 
CORE RESPONSIBILITIES:
The account handling/customer services function for Ireland and for some group files for Scotland and the rest of the UK as required within the French speaking groups department – key to this is to ensure that client group operations requirements for the department operate smoothly and in a timely fashion.
Ensure all assigned groups adhere to operational milestones and that they are accurately reflected in our operating system Tourplan.
Full utilisation of the Tourplan system to generate all client and supplier communications 
Responsibility for operating the department’s 24 hour emergency phone number on a rotational basis; shared with other Customer Care staff members from the French speaking groups department.
Any agreed sales and marketing activities, either in Ireland or in the overseas marketplace. This could take the form of either desk-based activities or direct agent/client interaction.
Assist with the supervision of any staff/trainees assigned to the area.
Any other duties as assigned from time to time by your manager or director (and this could be in another department within the company).
You will report to the customer care manager, French speaking groups department.
Assisting the company with its environmental and responsible tourism initiatives. 
EDUCATION & QUALIFICATIONS:
3rd level or relevant experience in similar role
Very good knowledge of MS Office
OTHER REQUIREMENTS:
Fluency in French and English required (oral & written)
Good knowledge of the Irish and UK tourism industry products a distinct advantage.
Excellent organisational skills with good attention to detail.
Excellent customer care and communication skills.
Team player able to work in a busy environment.
 
Full time, permanent position, 5 days per week 
 
Apply with CV (MS Word format) to:
David Fitzsimons
APB.ie/ Travel Recruitment
Email: david@apb.ie