Customer Care Manager (French Speaking)

Ref. Number:7132 Location:Dublin City, Leinster Category:Tourism Agents Type:Contract Salary:32-40k

Job Description

Customer Care Manager (with French)


My client, a leading Inbound Tour Operator based in Dublin City are seeking to hire an experienced Customer Care Manager.



Customer Care Manager, French Speaking Groups Department (12 month FTC Maternity Cover)


Responsibility for Management & Coordination of French Customer Care Team.

Coordination of workload between staff to ensure operational delivery of booked services.

Ensuring all French Group & Operational timelines are adhered to.

Coordination and responsibility for booking Guiding services.

Liaison with Business Development & French agents

This role is based in the Dublin office reporting to the Director of Customer Care & Operations.


·         To oversee the French Customer Care team and coordinate the operational tasks and functions with the local management to ensure smooth and efficient product delivery.

·         Ensure all Operational and Customer Care timeframes are adhered to.

·         Creation and checking of group Itineraries.

·         To be the first escalation point for Complaint and issue resolution.

·         General Staff Management and associated administration.

  • Train, manage and mentor staff and students to ensure best practise for the customer Care Team.
  • Resolve quality control issues with suppliers as required to ensure standards are maintained.
  • Complaint handling and resolution with agents.
  • Continually strive for efficiency and process improvements.
  • Implementation of group wide process initiatives
  • Out of hours emergency phone handling
  • Any other duties or supporting tasks as assigned from time to time by your Director


·         3rd level or relevant experience in similar role

·         Very good knowledge of MS Office


·         Fluency in French and English required (oral & written)

·         Good knowledge of the Irish and UK tourism industry products a distinct advantage.

  • Excellent organisational skills with good attention to detail.
  • Excellent customer care and communication skills.
  • Team player able to work in a busy environment.

REPORTING TO:                Director of Customer Care & Operations.

SALARY:                      Negotiable depending on experience

AVAILABILITY:  Immediately


Full time position, 5 days per week


Salary subject to experience but guideline will be €32-40k



Apply with CV (MS Word format) to:

David Fitzsimons Travel Recruitment