Tourism Executive with German

Ref. Number:6989 Location:Dublin City., Leinster Category:Tourism Agents Type:Full-time Salary:20-28k DOE

Job Description

German Speaking Inbound Tours Executive – Account Development & Customer Delivery.
The Company
My client, an international tour operator who have recently opened an office in Dublin to handle inbound groups into Ireland. This vacancy is within their German Speaking Tours Division.
Job Purpose 
This is a full-time, dual-function role: 
The principle function of the AD role is to take responsibility for the qualifying, quoting and conversion of ad-hoc groups, and converting opportunities generated by the Sales Team. 
Key Responsibilities
October – March 
The principle function of the CD role is to ensure the successful and profitable operation of all groups handled such as booking all services, issuing vouchers & invoicing clients. 
April - September 
Account Development 
Understand your client base and provide the right products and prices within client deadlines. 
Become familiar with each market place in which we operate: who are the competitors, expectations, how they work, etc. 
Deliver on the key performance indicators of the Account Development Team which include, quote turnaround times, conversion levels on enquiries, % return on offer 
Organise and accompany clients, potential clients on FAM Trips, inspection trips if necessary. 
Customer Delivery 
Maximise profit margins on all tours and sell additional services whenever possible. 
To negotiate with suppliers to obtain the best possible rates, liaising with the product team when necessary. 
Achieve customer excellence by taking all necessary steps to ensure the success of the tour from both the agent & end client’s perspective. 
Ensure the financial details of all bookings are accurate and up to date within Tourplan
To develop a full understanding of the account development and customer delivery functions with Tourplan
To acquire an in depth knowledge of core product by attending relevant FAM Trips. 
To participate in the emergency cover rota, operating outside office hours. 
Apply with CV (MS Word format) to:
David Fitzsimons Travel Recruitment