Customer Service Executive

Ref. Number:7165 Location:West Dublin, Leinster Category:Printing Firms Type:Full-time Salary:40k

Job Description

Customer Service Representative
My Client, A well established Printing Firm based in West Dublin are seeking to hire a customer service representative to join their expanding team.
The ideal candidate must have at least three years experience in a similar role within the print industry.
Prior experience of working with a computer based MIS system is a significant benefit and Tharstern experience is desired.
The role will involve:
Coordinates all administrative functions associated with a given account or group of accounts; follow-up with Sales Representative and client throughout the movement of a job.
Maximise and deliver margin-based revenue from assigned client base
Receives customer requests, orders, instructions, and correspondence.
Facilitates estimate process when client requests quotation or pricing in advance of issuing a purchase order.
Initiates customer purchase order process when required. 
Creates or converts work orders in our MIS Tharstern; to include all project specifications and production instructions for the job.
Monitors activities to ensure production and quality of products meet client specifications and timelines.
Coordinates materials, proofs, and information requests with the customer.
Initiates work order as required by production departments, and maintains job related correspondence and instructions, including internal paperwork, quote, or , samples, files, purchase order, delivery POD's
Offers guidance to the customer when necessary; provides technical assistance in setting up the job in order to meet production timelines and delivery dates.
Facilitates the billing process by updating the work order with accurate accounting of production processes, and organizes all supporting documentation as final check for completion.
Serves as an intermediary between the client and our production teams. Works with sales and/or management in providing necessary support.
This is a full-time permanent position offering a salary of €40k per annum.
Apply with CV (MS Word format) to:
David Fitzsimons Print Recruitment